Josh WolfeA Service Design Case Study - Improving the Customer Experience of Bus PassengersAs a recent Service Design graduate student and bus operator looking for a new role, I decided to look into ways I could possibly improve…6 min read·Nov 25, 2020----
Josh WolfeService Design Case Study: Empathy Through CollaborationTo comply with my non-disclosure agreement, I have omitted and obfuscated confidential information in this case study. All information in…11 min read·Jul 2, 2019----