A Service Design Case Study - Improving the Customer Experience of Bus PassengersAs a recent Service Design graduate student and bus operator looking for a new role, I decided to look into ways I could possibly improve…Nov 25, 2020Nov 25, 2020
Service Design Case Study: Empathy Through CollaborationTo comply with my non-disclosure agreement, I have omitted and obfuscated confidential information in this case study. All information in…Jul 2, 2019Jul 2, 2019
