As a recent Service Design graduate student and bus operator looking for a new role, I decided to look into ways I could possibly improve the customer experience of bus passengers. For the last few months I have been running my own Service Design project focusing on public transport on…


To comply with my non-disclosure agreement, I have omitted and obfuscated confidential information in this case study. All information in this case study is my own and does not necessarily reflect the views of the Department or Academy Xi.

The Project

“How might [government department] develop the confidence to think…

Josh Wolfe

A Service Design Student

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